Payroll Operations Manager - CT
On-siteSouthington, Connecticut, United States
Job Summary
Develop and monitor key performance metrics to measure staff performance and operations functions. Regularly evaluate business processes, procedures, and systems to make recommendations for improvement. Assign and monitor staff caseloads and accounts distribution while ensuring timeliness in payroll schedule requirements. Evaluate program effectiveness through prepared reports and present findings to leadership. Collaborate with all staff across business units to develop, maintain, and update policies, procedures, and training materials. Build and maintain relationships with State agencies as a key liaison and resolve escalated customer complaints. This role supports a national leader in personal and financial services for individuals relying on home- and community-based care.
Required Qualifications
- Bachelor's Degree required*
- *5 years of additional experience will be accepted in lieu of Bachelor's degree
- At least two years of paid, professional experience in Business Operations
- Superior written and oral communication skills as evaluated in pre-hire assessments
- At least three (3) years of progressively responsible people management experience
- Extensive experience in working on complex projects with critical thinking and problem solving
- Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines
- Effective time management skills
- Ability to build positive relationships and communicate with people of diverse backgrounds and abilities
- Experience building highly effective teams
- Proficiency in Microsoft Office Suite
- Significant experience working across software applications
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.