Payroll & HR Support Specialist
On-siteHouston, Texas, United States
Job Summary
Process multi-state, multi-location payroll on a recurring cycle, ensuring accuracy of hours, rates, tips, deductions, and garnishments. Enter and audit new hires, terminations, transfers, promotions, and pay rate changes; investigate discrepancies and maintain records for HR, Finance, and Operations stakeholders. Support benefits administration, including enrollment, changes, eligibility questions, and reconciliation between the benefits platform and payroll. Serve as a liaison for claims, billing, or enrollment issues while assisting with leave-of-absence administration and onboarding/offboarding. Respond to employee and manager inquiries regarding pay, policies, and general HR procedures. Maintain accurate employee records in the HRIS and compile data for compliance projects and audits. This role supports the broader HR team at the corporate office, with occasional travel to restaurant locations.
Required Qualifications
- 2+ years of payroll processing experience
- Working knowledge of FLSA and general wage-and-hour principles
- Strong attention to detail
- Ability to manage confidential information with discretion
- Proficiency in Microsoft Excel
- Excellent communication skills
- Service-oriented approach to supporting employees and managers
- Associate's or Bachelor's degree in Human Resources, Accounting, Business, or related field
- Equivalent experience to the degree requirement
Desired Qualifications
- Multi-state, multi-location payroll experience
- Experience with a payroll/HRIS platform such as ADP or UKG (or similar)
- Restaurant or hospitality payroll experience
- Familiarity with tip credit and tip pooling concepts
- PHR, FPC or CPP certification
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