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On-siteLima, Ohio, United States
Lima, Ohio, United StatesOn-siteFull TimeHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Respond to and log technical assistance requests via person, phone, and electronic channels. Diagnose and resolve basic hardware and software issues, then redirect unanswered problems or escalate urgent situations to appropriate resources. Track, route problems, and document resolutions while staying current with system information, changes, and updates. Requires high school diploma or GED, strong oral and written communication skills, computer literacy, and customer service abilities.
Required Qualifications
- High school diploma or general education degree (GED); or equivalent combination of education and experience
- Oral Communication Skills
- Written Communication Skills
- Reading Skills
- Computer Literacy
- Keyboard Skills
- Customer Relations
- Customer Service
- Organization
- Project Management
- Time Management
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