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On-siteRochester, New York, United States
Rochester, New York, United StatesOn-siteFull TimeSenior Level
Full TimeSenior Level
Job Summary
Respond to and log technical assistance requests via person, phone, and electronic channels while diagnosing and resolving basic hardware and software issues. Redirect unanswered problems to appropriate resources and escalate situations requiring urgent attention. Track and route problems and requests, documenting resolutions while staying current with system information, changes, and updates. Perform other related duties as assigned.
Required Qualifications
- High school diploma or general education degree (GED); or equivalent combination of education and experience
- Oral Communication Skills
- Written Communication Skills
- Reading Skills
- Computer Literacy
- Keyboard Skills
- Customer Relations
- Customer Service
- Organization
- Project Management
- Time Management
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