Payroll and Taxes Customer Care Advocate
$40,019–$46,675 year
HybridPhoenix, Arizona, United States
Job Summary
Resolve payroll and tax inquiries via email, chat, and live phone shifts lasting up to 8 hours during high inbound volume. Communicate product updates to small business owners while troubleshooting issues and guiding clients through payroll processing and tax support. Collaborate with internal teams to influence product development based on evolving customer needs. Navigate rapid changes and complex technical concepts with a solution-oriented mindset. Work from office locations in Denver, San Francisco, New York, or Scottsdale on designated days, with flexibility required for annual volume spikes from December through March.
Required Qualifications
- 1+ years in the payroll industry
- foundational understanding of taxes
- compliance
- filings
- wage laws across multiple states
- 2 years in a customer-facing role
- ideally within a contact center, accounting, payroll, taxes, or benefits environment
- proficient in GSuite
- proficient in Mac
- expected to work from the office on designated days approximately 2-3 days per week
- secure, reliable, and consistent internet connection
Desired Qualifications
- familiarity with Salesforce
- familiarity with JIRA
- familiarity with Slack
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