Payments Product Manager (US, Remote)
RemoteUnited States
Job Summary
Own the payments platform end to end, including a first-party microservice, orchestration layer, BNPL, automated dunning, and self-serve analytics. Prioritize rebill recovery by auditing the dunning stack, evaluating vendors, and optimizing routing to reduce involuntary churn. Improve initial auth rates through routing optimization, network tokenization, express checkout, and continuous experimentation. Write specs, pull data warehouse metrics, negotiate vendor SLAs, and present findings to the CFO. Drive resolution when systems break and set the roadmap without a dedicated ops team. This role requires 5+ years in payments product, hands-on orchestration experience, and AI-native workflows.
Required Qualifications
- 5+ years in payments product or payments program management, subscription or e-commerce
- Hands-on experience with payment orchestration platforms and multi-MID routing
- Dunning and recovery expertise: retry logic, involuntary churn metrics, vendor evaluation
- Data self-sufficiency in modern BI tools — you don't wait on an analyst
- Demonstrated AI-native workflow: you actually use LLM and agentic tools in your product work today. This is a minimum qualification, not a preference.
- Comfortable owning chargebacks, fraud posture, and regulatory compliance context
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