Payments Performance and Optimisation Manager
On-siteManchester, England, United Kingdom
Job Summary
Monitor payment acceptance, authorisation, and completion rates across cards, digital wallets, PayPal, and BNPL to identify performance gaps and unusual trends. Investigate payment failures by analysing decline codes, technical failures, and abandonment points to determine root causes within PSPs, acquirers, or internal systems. Develop alerts and thresholds to ensure material issues are identified quickly, then coordinate with technology, product, and commercial teams to implement optimisation changes. Produce weekly and monthly reporting for senior stakeholders, tracking incidents, root causes, and realised revenue benefits. Act as the operational performance contact for payment service providers, challenging underperformers and ensuring corrective actions are delivered.
Required Qualifications
- Experience working in payments, ecommerce, financial services or a related environment
- Strong understanding of online payment journeys and payment service providers
- Experience analysing payment acceptance, authorisation or transaction-performance data
- Strong analytical skills with the ability to identify trends, root causes and commercial opportunities
- Experience working with PSPs, acquirers or other external payment partners
- Ability to coordinate technical and non-technical stakeholders
- Strong communication skills and the ability to explain complex issues clearly
- Commercial awareness and an understanding of how payment performance affects revenue and customer experience
- Strong organisational skills with the ability to manage multiple investigations and actions
Desired Qualifications
- Knowledge of card schemes, issuers, acquirers and payment-processing flows
- Understanding of 3DS, SCA, exemptions, tokenisation, network tokens and account updater services
- Experience with digital wallets, PayPal, BNPL and alternative payment methods
- Knowledge of payment decline codes and issuer behaviour
- Experience using SQL, BI tools or payment analytics platforms
- Understanding of fraud controls and the relationship between acceptance and fraud risk
- Experience supporting PSP migrations, payment orchestration or new payment-method launches
- Experience in a high-volume international ecommerce environment
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