Payments Operations Manager – Senior Associate
On-site · London, England, United Kingdom
Job Summary
Lead payments operations to manage end-to-end payment flows, reconciliation, settlements, and reporting with strong controls to deliver a best-in-class client experience. Partner across business, technology, risk, and compliance to meet regulatory requirements (including CASS) and drive continuous improvement. Own procedures, governance, and change control; oversee operational tooling; deliver BAU activities within service levels; identify automation opportunities; develop expertise in payment processes and application changes; communicate with senior stakeholders and maintain data integrity across processing and controls.
Required Qualifications
- Experience in payments operations with strong understanding of accounting and money movement processes
- Excellent organisational skills with ability to manage multiple workstreams and processes within varied service levels
- Proven ability to identify opportunities, take prompt action, and escalate potential risks to minimise loss
- Strong numeracy with advanced Excel skills; familiarity with Alteryx is beneficial
- High attention to detail and accuracy in processing, reconciliation, and control activities
- Adaptability to maintain standards and operate effectively within new structures, processes, or requirements
- Customer-first mindset; treat customers fairly with care and respect in challenging situations
- Experience in process re-engineering and project management, including testing and business readiness delivery
- Strong communication skills with the ability to engage and influence senior stakeholders
- Comfort working with operational tooling (e.g., Uwat, IAhub) and partnering with technology and control teams
- Commitment to compliance, audit readiness, and continuous improvement
- Familiarity with CASS rules and regulated service levels within payments operations
- Experience delivering automation initiatives that improve accuracy, speed, and scalability
- Track record of producing insightful operational reporting and using metrics to drive performance
- Knowledge of exception handling and settlement processes across complex payment journeys
- Experience coordinating cross-functional stakeholders across business, technology, risk, and compliance
- Ability to lead change and manage business readiness for new tooling or process enhancements
- Strong problem-solving skills with a practical approach to control effectiveness and efficiency
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.