Payments & Credit Control Manager
On-siteLondon, England, United Kingdom
Job Summary
Oversee accurate and timely processing of franchisee payments while managing credit control activities and accounts receivable performance. Act as the primary contact for franchisees regarding timesheets, deductions, and settlements; review and validate timesheets, verify hours worked, and investigate billing discrepancies. Apply authorised deductions for fines and charges, perform daily bank reconciliations, and ensure rebates are collected and recorded. Maintain effective control of Accounts Receivable by managing outsourced debt partners, monitoring outstanding balances, and driving timely recovery. Monitor payment trends, identify recurring issues, and provide accurate reporting to Finance and Operational Management to support business decision-making. Identify process improvements, document procedures, and coach the Credit Control team to improve collection performance and customer service standards.
Required Qualifications
- Previous experience in a senior Credit Control, Accounts Receivable, or Finance role
- Strong knowledge of credit control processes and cash collection management
- Experience reviewing and managing high-volume financial transactions
- Excellent analytical and problem-solving abilities
- Proven ability to prioritise workloads and deliver against strict deadlines
- Strong communication and relationship-building skills
- Advanced Microsoft Excel skills
- Strong working knowledge of Microsoft 365 applications
- Exceptional attention to detail and accuracy
- Strong organisational and planning skills
- Investigative and solutions-focused mindset
- Customer-centric approach with excellent interpersonal skills
- Ability to influence stakeholders and build effective relationships at all levels
- Self-motivated and able to work independently
- Positive, resilient, and adaptable
- Passionate about continuous improvement and delivering results
Desired Qualifications
- Experience working within a franchise, field-service, or operationally focused business
- Experience managing outsourced debt collection providers
- Knowledge of Microsoft Dynamics 365 Finance & Operations (D365 F&O)
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