Payments - B2B Merchant Services Senior Relationship Manager - Vice President
Remote · Toronto, Ontario, Canada
Job Summary
Senior Relationship Manager (Vice President) for JP Morgan Payments, a remote, work-from-home role based in Canada, responsible for managing a portfolio of major client relationships across multiple industries in Canada. Lead as primary point of contact for high-value clients; develop tailored payment processing solutions; coordinate with cross-functional teams to implement projects and address operational escalations; drive pricing and renewal of contracts; maintain expertise in the payments landscape and educate clients and partners about JPMorgan Chase products and services. Requires a bachelor’s degree (or equivalent experience) and ~3 years in account management, sales, or contract negotiations, with knowledge of payments processing and ability to grow revenue and market share. The role emphasizes relationship management, portfolio oversight, and strategic client support.
Required Qualifications
- Bachelor’s degree in business administration, accounting, marketing or related fields (or equivalent work experience)
- Typically 3 years experience in account management, sales or contract negotiations
- Knowledge of Payments Processing industry and procedures
- Ability to enhance revenue and market share through relationship management
- Experience overseeing projects or managing portfolios (asset)
- Ability to analyze and research to resolve issues
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