Payments Analyst , Agency and Trustee Services
HybridLondon, England, United Kingdom
Job Summary
Check payment files in Connexis for borrower remittances, interest, fees, and principal due to lenders, ensuring releases occur before currency cut-off times. Manage ad-hoc unscheduled payments of loan principal and accrued interest by liaising with the relationship management team and tracking approval stages. Perform professional call backs on first-time payments to verify instructions and enhance client experience, while advising BNP Paribas of upcoming account activity. Provide training to new joiners and refreshers for the Ops Team, and handle other ad-hoc tasks as needed. This role requires a detail-oriented Payments Subject Matter Expert to work within Kroll Agency and Trustee Services' operational team.
Required Qualifications
- Previous relevant experience in a payments role / financial services environment within an operational team
- Be a Payment operations Subject Matter expert to provide guidance to the Teams
- Conscientious, detail-oriented individual who works hard in an accurate and time effective manner, always paying strict attention to cut off times and deadlines
- The ability to multi-task and prioritise within a busy and fast paced, dynamic working environment
- Confidence to build strong professional relationships with other Teams within the Company
- Accuracy and excellent attention to detail and an understanding of risk
- Good organisational and time management skills, ability to balance workload, dealing with multiple priorities and ability to work within a team in a changing environment
- Numeracy and literacy skills
- Experience of investigating payment failures and exceptions
- Knowledge and practical experience of MS Office (Word, Excel and Outlook)
- Good communication and interpersonal skills
- The ability to work as part of a team
- #LI-TM1
- #LI-Hybrid
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