Payment Success Specialist – Activation
$60,000–$60,000 year
HybridLehi, Utah, United States
Job Summary
Lead new payments customers through a strategic, white-glove onboarding journey, serving as the primary consultant from kickoff to activation. Design tailored activation roadmaps that guide clients toward their first milestones, including completing three transactions with unique customers, while ensuring flawless deployment of hardware, software, and Text-to-Pay workflows. Conduct comprehensive training calls to align Weave's capabilities with operational goals and establish clear success criteria for adoption. Proactively follow up with key stakeholders to assess progress, remove barriers, and guide customers toward reaching $5,000 in monthly processing volume as Meaningful Volume Customers. Monitor six-month post-activation processing volumes using data-driven insights to identify opportunities for deeper platform adoption. Partner with internal stakeholders across Customer Success, Sales, and Product to share activation trends and market intelligence. This hybrid role is based out of Lehi, UT HQ and reports to the Team Lead, Payment Success.
Required Qualifications
- 5+ years of experience in customer onboarding, activation, customer success, or implementation — preferably within SaaS, FinTech, or payments
- Proven expertise in payments technology, workflows, and best practices, with the ability to consult at a strategic level
- Exceptional communication and facilitation skills, including experience engaging with business owners, operations leaders, and financial decision-makers
- Advanced problem-solving skills — with the ability to proactively identify adoption risks, design tailored solutions, and influence outcomes
- Deep understanding of change management and how to guide customers through behavioral and operational shifts
- A results-driven mindset — consistently meeting or exceeding activation, volume, and adoption KPIs
- Highly collaborative and cross-functional — thrives on working with Sales, Product, and Support teams to deliver a seamless, high-impact customer experience
- Deep subject-matter expertise in payments, including knowledge of processing platforms, merchant onboarding, and transaction lifecycle
- Experience driving adoption of Stripe or similar payments solutions
- A track record of transforming onboarding into a revenue-accelerating motion, not just a support function
- Exceptional emotional intelligence and consultative skills — with the ability to influence behavior, build trust, and create advocates from day one
- A passion for delivering white-glove experiences that set the standard for customer excellence
- Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws
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