Payment Service Representative (Spanish/English) / Représentant du service des paiements (Espagnol/Anglais)

Respond to customer inquiries regarding accounts and services via phone, email, and live chat while adhering to service-level agreements. Develop account strategies to enhance loyalty, conduct outbound follow-ups for retention, and collaborate with industry partners to resolve issues. Educate customers on self-service options and promote First Call Resolution to improve efficiency. Work with merchants at risk of cancellation to address concerns and maintain strong relationships. Perform ad hoc duties as assigned. Fluency in Spanish and English is required to support U.S.-based clients. Located in Downtown Montreal with comprehensive training and ongoing career development opportunities.