Payment Processing Support Associate (Wire Department)

The Payment Processing Support Associate 2 handles operational tasks for electronic funds transfers, including ACH and wire processing, with responsibilities spanning processing, verification, exception handling, and basic research to ensure compliance and accuracy. Cross-trained in ACH and wire processes to support the Payment Operations team, duties include routing routine wire transfers, ACH file scheduling and end-of-day reconciliation, exception handling (item returns, stop payments, file repairs), reviewing documents for retention/compliance, conducting verification calls for wired transfers, monitoring payment activity for irregularities, assisting with ACH origination updates, responding to payment research requests, and backing up other desks to maintain service continuity. Requires a High School Diploma or GED, 1–3 years in banking operations (ACH/wire preferred), familiarity with NACHA rules and related regulations (or willingness to train), proficiency with Microsoft Office, strong communication, attention to detail, and the ability to work under deadlines in a high-volume environment. The role is based in Hancock Whitney’s Gulfport, MS region with physical requirements and travel as needed, within a large banking operations context across multiple Southeastern centers.