Payment Operations Specialist I
Hybrid · Leominster, Massachusetts, United States or Hyannis, Massachusetts, United States
Job Summary
Entry-level Payment Operations Specialist I responsible for processing routine payment transactions (ACH, wires, instant payments including RTP, Zelle, and ATM deposits) with accuracy and compliance under supervision. Supports reconciliation tasks, monitoring queues, and basic inquiry resolution while assisting frontline staff and participating in training and process improvements. Requires basic banking knowledge, strong attention to detail, willingness to learn payment systems, and good communication skills. Hybrid on-site responsibilities with Hyannis, MA and Leominster, MA locations; after-hours support may be needed.
Required Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree in finance, business, or related field preferred
- Willingness to pursue banking or payment-related certifications (AAP, APRP, NCP, AFPP)
- At least two years’ prior banking, finance, or customer service experience preferred, but not required
- Basic understanding of banking products, payments, or financial services
- Strong attention to detail and ability to follow procedures accurately
- Willingness and ability to learn payment systems (ACH, wires, instant payments, Zelle)
- Proficiency in Microsoft Office applications; ability to learn Excel functions
- Good communication skills for interacting with peers, supervisors, clients and frontline staff
- Ability to prioritize tasks and work accurately under deadlines
- Must have cyber security awareness to protect the digital environment, the Bank, and customers
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