Payment Operations Specialist
$55,000–$70,000 year
On-siteChicago, Illinois, United States
EXPIREDChicago, Illinois, United StatesOn-siteFull Time$55,000–$70,000 year
Full Time
Job Summary
Manage high-volume live chat queues and monitor daily payment network activity to ensure transactions process as expected. Guide customers through account setup and bank linking while troubleshooting technical errors and resolving payment issues with external partners. Process early warning alerts to maintain transaction health and collaborate with the development team to automate routine tasks and improve documentation. Support seasonal spikes in ticket volume and assist internal stakeholders as needed.
Required Qualifications
- 1-3 years of experience in a high-volume, customer-facing role
- Comfortable managing high ticket volume with strong multitasking skills and the ability to stay composed under pressure
- Excellent verbal and written communication skills, especially over live chat
- Strong analytical and problem-solving skills; a strategic thinker who spots patterns in addition to closing tickets
- Excellent organizational skills and attention to detail
- Prior experience working as part of a team, with an openness to coaching
- This role is expected to be in office at Aeropay's Chicago HQ a minimum of three days per week prior to 4/6/26 and Monday through Thursday following 4/6/26
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