Payment Operations Efficiency & AI Automation
HybridParis, Île-de-France, France
Job Summary
Lead discovery of payment operations pain points and operational risks to design, test, and scale AI agents and automation experiments for enhanced efficiency. Champion responsible AI adoption by embedding human-in-the-loop controls and guardrails within regulated environments. Transform insights into actionable requirements for process redesign and AI roadmap definition while overseeing end-to-end implementation from deployment to monitoring. Manage end-to-end resolution of banking transaction incidents with internal and external stakeholders, oversee physical card stock and chargeback management, and maintain Level-1 controls on operational procedures. Mentor supervisors on process efficiencies and complex operational situations.
Required Qualifications
- 2+ years of experience driving operational excellence, process redesign, or automation initiatives in an ops/risk/compliance / product-ops environment
- Experience in a payment services provider or a bank
- Knowledge and an operational background in the payments/banking industry
- Ability to translate real-life operations into clear problem statements, requirements, and measurable KPIs
- Comfort experimenting with AI tooling (LLMs, agents, automation platforms)
- Understanding of controls, human-in-the-loop, and auditability in regulated environments
- Ability to communicate clearly with both operational and technical stakeholders (Ops, Product, Data, Engineering, Compliance/Security)
- Ability to influence without formal authority
- Ability to effectively prioritize competing demands and dependencies while maintaining urgency and high agency
- Ability to oversee end-to-end implementation of improvements, from AI agent deployment to process redesign
- Ability to establish and monitor high-level success metrics/KPIs for quality, user satisfaction, operational risk, AI adoption and performance, and business impact
- Ability to mentor Payment Operations Supervisors on process efficiencies and AI tooling
Desired Qualifications
- Experience driving operational excellence, process redesign, or automation initiatives in an ops/risk/compliance / product-ops environment (payments/fintech strongly preferred)
- Experience working end-to-end from discovery to rollout
- Experience in a payment services provider or a bank — this is a plus
- Knowledge and an operational background in the payments/banking industry — this is a plus
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