Payment Operations - Associate
On-site · Tokyo, Tokyo, Japan
Job Summary
Associate in Japan Payment Operations responsible for reviewing the overall status of payments, including volume, repair cases, exceptions, cancellations, amendments, and roll-overs from previous days; handle pending and queued items in non-STP payments, monitor email and SWIFT inquiries, collaborate with client service, Products, Global Corporate Center, and Operations Managers, and partner with Technology and Product teams to enhance system controls and boost capacity. Responsibilities include processing tasks for Payment/Deposit Ops, communicating with Hub Operations to complete daily operations, resolving typical inquiries, preparing regulatory reports with the Manager, supporting new product onboarding in a supervisory role, and participating in system tests for system/business projects.
Required Qualifications
- Effective communication skill in Japanese and English at business level
- Team player with good interpersonal skill
- Control mind to process daily operations complying with corporate policies and regulations
- Manage issues and escalation from team members; work with Managers to plan the correction and preventive measures
- Flexibility and adaptability
- Ability to prioritize and execute multi-tasks independently
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