Payment Lifecycle Associate II
On-site · Mumbai, Maharashtra, India
Job Summary
In Payment Lifecycle Associate II within Payments Operations, you will manage payment processing across multiple products, streamline processes, implement new technologies, and develop operational functions. You will monitor and enhance the control environment to detect and prevent fraudulent transactions, build relationships with stakeholders and cross-functional teams, coach and mentor junior talent, and apply AI/ML to solve complex problems and optimize processes within payments operations and related systems.
Required Qualifications
- Demonstrated experience in operations leadership or management within payments, with at least three years of experience
- advanced knowledge of global payment processing operations, products, and systems architecture to support operational efficiency and change management
- self-reliant and proactive problem-solving with ability to independently conduct root cause analysis and execute analytics projects
- ability to navigate dynamic environments with evolving priorities and shifting workloads across complex products
- proficiency in data analysis techniques and ability to communicate insights to senior stakeholders
- familiarity with cybersecurity controls and anti-fraud strategies
- experience using automation technologies to optimize payments processing and enhance customer experience across the journey
- knowledge of ISO or Swift message processing or management
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