Payment Investigation Specialist
Remote · United States
Job Summary
Remote Payment Investigation Specialist to investigate missing payments and denials for new and existing clients. Role monitors the Global Payment Investigation, reduces inventory to an acceptable level, and collaborates with the Payment team to obtain logins and Explanation of Benefits for checks received without backup. Responsibilities include calling carriers to retrieve missing ERA files or paper EOBs, checking ERA setup during research, scanning and posting missing payments/denials, setting up carrier website logins, checking claim status on carrier sites, verifying if checks are cashed and requesting reissues when needed, and performing other special projects as assigned.
Required Qualifications
- High School Diploma or equivalent
- Ability to work within deadlines and in high volume conditions
- Ability to multi-task and deal with change constructively
- Ability to follow through, identify roadblocks and provide resolution scenarios
- Be detail oriented, able to work independently, and manage multiple projects
- Proficient in Microsoft Word, Excel and Adobe Acrobat
- Proficient in maneuvering in Carrier websites and working with live ERA files
- Excellent verbal and written communication skills
- Pleasant phone manner when calling carriers or staff
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