Payment Experience Associate (Spanish or Portuguese Speaker)
$40,000–$52,000 year
Hybrid · Boston, Massachusetts, United States
Job Summary
Payment Experience Associate role at Flywire involving first-point-of-contact support to guide payers through the payment process, troubleshooting complex payment inquiries, cross-functional collaboration, and ongoing learning about Flywire products and policies. Requires multilingual communication (English + Spanish or Portuguese), 3 years in customer support (banking/payments a plus), ability to work US Pacific Time hours, and preference for Boston-area candidates. The role emphasizes empathy, problem-solving, proactive outreach, escalation handling, and potential involvement in training and mentoring teammates. The US base salary range is $40,000-$52,000 plus benefits; strong emphasis on global collaboration and evolving responsibilities.
Required Qualifications
- 3 years of experience in customer support
- background in banking or payments is a plus
- ability to work business hours aligned with the US Pacific Time zone
- strong preference for candidates located in Boston
- business proficiency in English and Spanish or Portuguese
- ability to work flexible hours including weekends and public holidays
- proficient in using multiple contact channels (phone, chat, email, messaging apps) and documenting interactions
- strong written and verbal communication skills
- ability to train and onboard new team members as needed
- ability to analyze customer data and identify issues
- ability to mentor less experienced associates and work independently
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