Patron Services Agent
On-site · Nashville, Tennessee, United States
Job Summary
Patron Services Agent processes ticketing transactions using Tessitura CRM and handles phone, email, and in-person patron inquiries to ensure accurate orders and high patron satisfaction. Responsibilities include taking ticket orders and exchanges, distributing will call tickets, handling walk-up sales, answering patron emails, providing information for all shows at TPAC, and supporting special communications (including translation support). Requires strong customer-service skills, solid computer skills (Windows, MS Word/Excel/Outlook), excellent organization and multitasking, and the ability to work a flexible schedule including days, evenings, weekends, and holidays. Prior experience in customer support (6 months minimum) is expected; two-plus years and familiarity with Tessitura are highly desired, with bilingual Spanish a plus.
Required Qualifications
- High school diploma or GED
- 6 months experience in customer support
- Strong organizational skills
- Strong written and verbal communication skills
- MS Word, Excel, & Outlook proficiency
- Ability to concentrate on multiple problems
- Excellent time management and prioritization
- Customer service savvy and ability to handle the public with care
- Trusted to handle confidential material
- Flexible schedule including daytimes, evenings, weekends, and holidays
Desired Qualifications
- Two or more years customer service experience and/or training
- Knowledge and familiarity with the Tessitura ticketing system
- Bilingual fluency in Spanish
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