Patient Tech Support- Part Time - Cornell/Lower Manhattan
$37,440–$37,440 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Deliver outstanding customer service to patients and hospital staff by helping them navigate bedside TVs and interactive technology. Troubleshoot basic technical issues, replace equipment such as TVs, pillow speakers, and phones, and perform light maintenance to keep systems operating smoothly. Complete basic computer documentation and service records accurately while ensuring every patient has a positive technology experience during their hospital stay. Work independently at NewYork-Presbyterian Weill Cornell Medical Center and Lower Manhattan Hospital from Monday through Saturday between 11am and 7pm. This role combines customer service with light technical support for the global leader in secure, managed customer-facing technology solutions.
Required Qualifications
- High school diploma or equivalent
- Ability to travel to assigned hospital locations
- Ability to lift up to 50 pounds and climb a 6-foot ladder
- Must meet hospital onboarding requirements, including required immunizations, health screenings, and COVID-19 vaccination
Desired Qualifications
- A passion for helping people and providing excellent customer service
- Strong communication skills and a friendly, professional attitude
- Ability to work independently and manage your time effectively
- Basic computer skills and comfort learning new technology
- Basic troubleshooting or technical repair experience
- At least one year of customer service experience is preferred
- Ability to install a 32-inch television on a wall mount
- Experience using basic hand tools
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