Patient Support Specialist- Warren
On-siteWarren, Michigan, United States
Job Summary
Greet patients, answer calls, and manage registration while verifying insurance eligibility and collecting fees. Process patient demographics into the EMR, schedule appointments, and handle sliding fee scale updates. Direct patient flow, maintain lobby standards, and execute daily close-out procedures including balancing and deposits. Alert medical staff of emergencies and coordinate Medicaid referrals. Participate in team huddles, monthly quality improvement meetings, and required continuing education. Work 8 a.m. to 5:30 p.m. Monday through Thursday with Friday hours varying by location, with up to 15% travel and volunteer clinic rotations. Serve as part of the care team supporting the Patient Centered Medical Home model.
Required Qualifications
- High School Diploma or GED
- The ability to use current office machines and equipment
- The ability to type a minimum of 60 words per minute
- The ability to communicate effectively in person and on the telephone with other staff, the public, the patients and the medical staff of the community health center
- Up to 15% Amount of Travel Required
- Friday afternoon and Saturday morning clinics are required on a volunteer basis
Desired Qualifications
- Graduation from a Business or Technical School in a secretarial training program
- prior experience in a similar position
- A minimum of five years secretarial experience
- Willingness to attend and/or complete continuing education related to this position and/or any other topics as deemed necessary to MHSI
- Completion of continual job training processes set forth by Mainline Health Systems, Inc
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