Patient Support Specialist
On-siteMaumee, Ohio, United States
Job Summary
Coordinate patient interactions, appointment scheduling, and record maintenance while facilitating positive patient experiences for home respiratory equipment inquiries. Process incoming referrals and orders by verifying demographics, insurance, billing, and physician details, then manage delivery and pick-up arrangements with referral sources. Assemble, test, and demonstrate equipment upon physician order, instruct clients on proper usage, and support onsite Respiratory Therapists in implementing discharge plans. Rotate between branches to support operations and provide coverage when staff are unavailable, while maintaining confidentiality and resolving patient problems. Work flexible hours including weekends and after-hours shifts as needed.
Required Qualifications
- High school diploma or equivalent
- Must be eligible to work in the United States
- Must be willing to work after normal business hours and on weekends
- Must be able to lift and carry up to 50 lbs. independently
- Must have ability to stoop, kneel, and crouch
- Must have ability to safely operate a vehicle throughout shift
- Must be able to work in various conditions
- Must be able to lift equipment in all-weather types
- Must be able to walk/move throughout the office
- Must be able to lift and carry office files or light equipment up to 10–20 lbs.
- High manual dexterity
- Clear verbal communication skills
- Ability to recognize the needs and concerns of people
- People-sensitive characteristics with a genuine desire to help others
- Ability to work safely and accurately with minimal supervision
- Exceptional verbal, written and interpersonal communication skills
- Excellent organizational, customer service, and time management skills
- Ability to cater to diverse customer base
- Ability to communicate effectively to referral sources, service agencies, and colleagues
- Ability to demonstrate initiative, teamwork, and flexibility
- High degree of integrity
- Confidentiality and data protection regulations compliance
- Employment contingent upon a satisfactory response from a Background Screening
Desired Qualifications
- Proficiency in MS Office Suite (Word, Excel, Outlook)
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