Patient Support Specialist (Bilingual Vietnamese)
$31,200–$31,200 year
On-siteHouston, Texas, United States
Houston, Texas, United StatesOn-siteFull Time$31,200–$31,200 yearSmall
Full TimeSmall
Job Summary
Greet and assist patients with registration, eligibility, and scheduling inquiries while checking them in/out using electronic medical records. Collect detailed patient information including personal and financial data, then scan and log medical registration forms into the electronic health record system. Manage patient records in compliance with HIPAA guidelines by faxing or mailing necessary forms and verifying insurance eligibility for billing purposes. Document incoming calls and support the Patient Services team with other assigned duties, including eligibility support for Medicaid and ACA programs.
Required Qualifications
- High School diploma or GED
- Associate degree
- 1 year of customer service and/or healthcare
- Fluent in English
- Bilingual in English and Spanish, Arabic, Burmese, Chinese or other languages
- Minimum of one year in health education, patient navigation, and/or health clinic patient assistance field
- Knowledgeable of and maintains HIPAA standards of privacy and confidentiality
- Must be able to handle multiple tasks, complexity, and diversity of customers
- Microsoft Office
- Must be able to utilize the Internet
- Strong written and oral communication skills
- Strong customer service skills
- Above average skills in language ability as well as public speaking and writing
- Must have good transportation and a valid Texas Driver's license
Desired Qualifications
- Associate degree preferred
- Insurance and medical experience preferred
- Experience in the medical field and referral/patient navigation and/or billing/medical records is preferred
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