Patient Support Specialist (9:30am -6pm PST)
$54,080–$58,240 year
RemoteUnited States
Job Summary
Conduct outbound and inbound calls to potential and existing patients to explain services, assist with enrollment, and schedule appointments. Complete short intake forms to collect demographic, eligibility, and clinical information, then document all interactions accurately in the company's EHR system. Meet or exceed daily, weekly, and monthly performance goals regarding calls made and conversions while following scripts and workflows. Collaborate with team members to troubleshoot scheduling or communication issues and adhere to HIPAA confidentiality standards. Maintain a positive, empathetic attitude throughout high-volume interactions. Bilingual in English-Spanish is required.
Required Qualifications
- 1–2 years of experience in a contact center, customer service, or patient access role
- Excellent verbal communication skills
- Comfort making or receiving high volumes of patient calls daily
- Strong interpersonal and listening skills
- Ability to engage compassionately and build trust quickly
- Ability to meet or exceed performance quotas in a structured environment
- Bilingual (English-Spanish), both oral and written
- You must be authorized to work in the United States
Desired Qualifications
- Proficiency with basic computer applications (CRM, scheduling systems, or EHRs preferred)
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