Patient Support Representative; Health Center Operations
$32,240,000–$36,712,000 year
On-siteCleveland, Ohio, United States
Job Summary
Greet and register patients, verify documents, and schedule medical, behavioral, and dental appointments while answering phones and collecting co-pays. Enter, update, and verify patient and payer data in EPIC and other electronic systems, scanning documents and gathering signatures for required forms. Maintain smooth patient flow by communicating with providers, MAs/RNs, and clinical staff, and review daily schedules for insurance eligibility. Assist uninsured patients with Medicaid applications and sliding fee discounts, perform appointment reminder calls, and connect patients to internal resources. Ensure strict adherence to HIPAA and Center policies regarding patient confidentiality. Maintain professional demeanor with patients, volunteers, and staff while attending departmental meetings.
Required Qualifications
- High school diploma or equivalent
- Ability to lift files
- Ability to open filing cabinets
- Ability to bend or stand on a stool as necessary
- Ability to speak
- Ability to hear
- Ability to sit for extended periods of time
- Ability to stand
- Ability to walk
- Ability to use hands and fingers
- Ability to reach with hands and arms
Desired Qualifications
- Prior experience interpreting health plans
- Prior experience verifying coverage
- Prior experience interpreting co-pays
- Prior experience working with an electronic database
- Experience with accurate maintenance of client or patient data
- Experience with an Electronic Health Record system
- Knowledge of medical terminology
- Ability to accurately maintain information in an electronic health record
- Team player
- Detail oriented
- Dependable, adaptable and flexible
- Ability to respond to unexpected situations as they arise
- Excellent interpersonal skills
- Ability to maintain open communication with other clinic staff
- Ability to maintain professional demeanor at all times with patients, volunteers, stakeholders and other clinic staff
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