Patient Support & Commercial Operations Lead
HybridBarcelona, Catalonia, Spain
Job Summary
Own and evolve the Patient Support Service operating model, leading partner governance to ensure quality, compliance, and SLA performance. Drive the launch and expansion of services across European markets by coordinating onboarding and readiness activities with Commercial, Regulatory Affairs, IT, Legal, and Finance teams. Act as the bridge between Business and IT to define, optimize, and document workflows while supporting system implementations and deployments. Monitor business performance, KPIs, and reporting to support Commercial Excellence initiatives within the MedTech Business Unit. This hybrid role in Barcelona requires fluency in English and Spanish, with a focus on continuous improvement and scalable service delivery for CNS disorder treatments.
Required Qualifications
- +5 years of experience in Patient Support Services, Commercial and Business Operations, Healthcare Services, MedTech
- Proven experience managing external vendors and outsourced service providers
- Strong business analysis, process design and continuous improvement capabilities
- Experience leading cross-functional projects and coordinating stakeholders across multiple countries
- Ability to translate business needs into operational and digital solutions, working effectively with IT and business teams
- Strong analytical, problem-solving and stakeholder management skills
- Knowledge of patient-related operational processes
- Fluent English and Spanish
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