Patient Support Agent

Answer phones in a timely manner, schedule appointments via incoming and outbound calls, and direct callers to appropriate providers. Complete new patient registration by inputting demographic and insurance information, verify patient data for accurate billing, and log all communications within the patient chart. Fill cancellation slots efficiently, update referring physician databases, and respond to patient concerns. Requires bilingual English/Spanish skills, knowledge of ocular symptoms, and familiarity with online scheduling systems and EHR. Adhere to established facility schedule rules.