Patient Support Agent
On-siteMcAllen, Texas, United States
McAllen, Texas, United StatesOn-siteFull TimeStartup
Full TimeStartup
Job Summary
Schedule patients with providers via incoming and outbound calls, answering phones timely and professionally. Complete new patient registration by inputting demographic and insurance information, verify data for accurate billing, and log all communications within the patient chart. Fill cancellation slots efficiently, update referring physician databases, and direct calls accordingly while working with the online scheduling system and EHR. Respond to patient concerns or refer to leadership as needed. Adhere to established schedule rules.
Required Qualifications
- Ability to communicate in a cordial, professional manner with patients via phone
- Ability to complete new patient registration including inputting demographic information and insurance information
- Ability to input patient appointment information
- Ability to log all patient communication within patient chart
- Ability to fill patient cancellation slots efficiently
- Ability to update computer referring physician data base
- Ability to work with online scheduling system and EHR
- Ability to verify patient data and insurance
- Ability to respond to patient concerns or refer to leadership as needed
- Ability to adhere to schedule rules as established by the facility and providers
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