Patient Success Specialist
$47,840–$47,840 year
RemoteUnited States
EXPIREDUnited StatesRemoteFull Time$47,840–$47,840 yearHealthcare TechLarge
Full TimeLargeHealthcare Tech
Job Summary
Serve as the primary point of contact for patients, providing guidance on non-billing inquiries, test status updates, portal access, and blood sample coordination. Manage inbound calls and live chats to deliver timely assistance while maintaining accurate records in Salesforce CRM. Collaborate with cross-functional teams to resolve concerns, identify escalating issues, and contribute to process improvement initiatives. This role supports the patient journey within Natera's global cfDNA testing platform, focusing on oncology, women's health, and organ health diagnostics.
Required Qualifications
- Strong interpersonal and communication skills
- Ability to manage multiple tasks while maintaining attention to detail
- Proficiency with Salesforce CRM and standard office applications
- Empathy and a patient-centered approach to service
Desired Qualifications
- Previous experience in customer service, healthcare, or related fields
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