Patient Services Specialist
On-siteWinter Park, Florida, United States
Job Summary
Guide patients through admission with accuracy and compassion by greeting visitors, verifying insurance, and processing documentation to ensure seamless visit flow. Collect and maintain patient demographics, medical histories, and consent forms with attention to detail while managing scheduling, billing, and patient flow issues in a fast-paced environment. Stay calm under pressure to handle competing priorities and resolve challenging situations professionally, collaborating with clinical and operational teams to support smooth front desk operations. This role ensures every individual is welcomed and supported from the start of their visit.
Required Qualifications
- High school diploma or equivalent
- Ability to multitask in a fast-paced environment
- Excellent verbal and written communication skills
Desired Qualifications
- 1+ years of customer service, patient access, medical office, or call center experience
- Experience with scheduling, insurance verification, or healthcare registration processes
- Strong computer and data entry skills
- Experience working with EMR/PM systems
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