Patient Services Specialist / Prosthetics and Orthotics Clinic at Harborview

Schedule patient appointments consistent with clinic guidelines in EPIC, manage custom patient administrative work, and verify insurance coverage for planned services. Process clinic referrals, obtain missing documentation, and assist with check-in/check-out, registration, and form completion. Provide professional patient communication by answering questions, directing patients to resources, and maintaining confidentiality while tracking progress with clinical staff. Maintain and update provider schedules, including cancellations and rescheduling, and support data management, tracking, and research to maintain clinic workflow efficiency. Identify process issues and recommend workflow improvements to support the educational environment for clinic staff.