Patient Services Specialist (PRN)

Greet patients and caregivers professionally, verify identity per AON standards, and document arrival status in the EMR. Schedule and manage patient appointments, including new patients, follow-ups, treatments, and hospital admissions, while resolving conflicts and coordinating physician requests. Maintain and update patient charts in the EMR and billing systems, process faxes and mail, and respond to medical record requests in accordance with HIPAA requirements. Collect and post patient payments, prepare daily close documentation, balance cash drawers, and notify Financial Counselors of billing impacts. Comply with federal, state, and local regulations, perform duties across Patient Services stations, and provide coverage for absences and staffing needs.