Patient Services Specialist/Front Desk
On-siteWinter Park, Florida, United States
Job Summary
Greet and check in patients, verify demographic information, and obtain signatures on consents. Capture insurance cards, verify authorization accuracy, collect co-pays and past due balances, and work reschedule and recall lists. Balance end of day deposits and obtain payments including copayments and balance due. Answer telephone calls accurately, maintain patient confidentiality, and address patient concerns with service recovery. Utilize operational guidelines for scheduling, complete reminder calls, and advise patients on physician referrals while updating referring physicians. Maintain public areas and process medical records requests.
Required Qualifications
- Professionalism
- Integrity
- Accountability
- Ability to support clinicians in all aspects of patient care delivery
- Support for a culture of respect, diversity and inclusion
- Ability to greet and check in patients
- Ability to verify demographic information
- Ability to obtain signatures on patient consents
- Ability to capture insurance cards
- Ability to verify authorization accuracy
- Ability to collect co-pays and past due balances
- Ability to work reschedule and recall lists
- Ability to balance end of day deposits
- Ability to provide high level customer service in all interactions with internal and external customers
- Ability to provide direct, professional, and knowledgeable interactions with patients, providers, referral sources, and the clinical team
- Ability to answer telephone calls accurately and with exceptional customer service
- Ability to ensure caller's needs are met and accurate information is obtained
- Ability to maintain patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail
- Ability to address concerns of patients
- Ability to provide service recovery
- Ability to escalate issues as needed
- Ability to utilize operational guidelines for scheduling patient appointments
- Ability to complete reminder calls to patient for scheduled appointments
- Ability to obtain payment from each patient, including copayments, balance due and appropriately receipts all monies collected
- Ability to verify, ensure eligibility, and register patients by obtaining patient demographics and third-party coverage(s) at every encounter
- Ability to advise patient on physician referral
- Ability to provide appropriate notes/updates to referring physician
- Ability to prioritize and complete all work in an accurate, effective, and efficient manner
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