Patient Services Specialist - Call Center

Answer and manage high volumes of incoming calls for multiple specialty clinics, scheduling, rescheduling, and canceling patient appointments according to clinic-specific protocols. Gather and verify patient demographic, insurance, and registration information while performing symptom screening and documenting concerns for clinical triage review. Route urgent calls per established protocols and coordinate communication between patients, providers, and referring offices. Process referral work queues, maintain accurate patient records in the EHR system, and monitor productivity standards while ensuring HIPAA compliance.