Patient Services Representative
On-siteDetroit, Michigan, United States or Taylor, Michigan, United States
Job Summary
Answer inbound and outbound calls, monitor voicemail, and document messages while verifying patient demographics, insurance information, and prior authorizations. Schedule appointments, process check-in and check-out procedures, collect co-payments and fees, and enroll eligible patients in financial assistance plans. Maintain records, sort mail, and perform daily reconciliation and bank deposit tasks. Greet patients, confirm identity, and provide timely assistance using multiple healthcare platforms. Adhere to quality and patient safety protocols, including mandatory TB testing and vaccination requirements.
Required Qualifications
- High School Diploma or equivalent
- Minimum 2-3 years Medical Billing or Physician Office experience
- EHR system experience
- Strong working knowledge of Microsoft Excel and Word
- Knowledge of basic medical terminology
- Basic office skills including typing 35 wpm and accurately enter alpha numeric data
- High level of attention to detail
- Excellent verbal, written communication and problem solving skills
- Ability to communicate sensitive financial information
- Excellent interpersonal skills necessary to establish and maintain productive working relationships with physicians, patients and their families and other people both inside and outside the clinical practice area
- Excellent customer service skills including the ability to use independent thinking, sound judgement and creativity when resolving customer issues or concerns
- Ability to multi-task and effectively work independently and with a team
- Ability to deal with stressful situations while maintaining a high quality of professionalism
- Knowledge of medical insurance and medical office billing
- Ability to sit for long period of times and lift up to 50 pounds
- Sensitivity to work with seriously ill patients and their families
- Commitment to a patient-centric, efficient health care delivery system that focuses on quality, safety and operational excellence
- Compliance with Departmental Health and Safety policies and procedures
- Mandatory TB test annually (based on Department guidelines)
- Started their primary vaccination series against COVID-19 or received a sincerely held religious belief or medical exemption
- Received their first vaccination dose prior to their start date of employment
- Completed primary series as outlined in FDA's prescribing instruction for vaccine administration
- Receive their booster within 30 days after the date that they are eligible to receive it, per CDC guidelines
- Weekly PCR COVID-19 testing on their own time and submit the results every Monday, before arriving at work (for those with approved exemption)
Desired Qualifications
- Previous experience in a customer service position
- Previous experience with Nextgen or Athena systems
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.