Patient Services Representative - Twin Cities Orthopedics
$39,049–$57,858 year
On-siteStaples, Minnesota, United States
EXPIREDStaples, Minnesota, United StatesOn-siteFull Time$39,049–$57,858 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Greet and register patients, collect co-payments and insurance information, and verify documents in the practice management system. Schedule appointments for new and existing patients while communicating check-in times and referral details. Prepare and manage patient charts, handle switchboard duties including call transfers and interpreter coordination, and maintain communication with staff and families. This full-time role at the Staples location includes Monday through Friday hours from 8:30 AM to 5:00 PM.
Required Qualifications
- High School diploma/GED or equivalent
- Proficient in Microsoft Word, Outlook, and Excel
- Customer Service experience
- Ability to sit for extended periods (up to 8 or more hours per day)
- Frequent use of hands and fingers for typing, writing, and handling documents
- Occasional standing, walking, bending, or reaching within the office environment
- Ability to lift and carry office supplies or files weighing up to 20 pounds
- Visual acuity to read electronic and paper documents
- Auditory ability to participate in phone or video calls clearly
- Manual dexterity to operate standard office equipment (e.g., computer, phone, printer)
- Ability to comply with company policies, procedures, practices, and business ethics guidelines
- Ability to comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
- Demonstrate prompt and reliable attendance
- Ability to work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines
- Ability to prioritize workload effectively
- Ability to communicate respectfully and professionally in face-to-face, phone and email interactions
- Ability to apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
- Maintain a working knowledge of health care plan requirements and health plan networks
Desired Qualifications
- Administrative or Medical Office experience
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