Patient Services Representative - The Perinatal Center - Richmond

Greet patients and handle registration by verifying demographics, insurance cards, and identification while processing admission paperwork. Schedule appointments, transcribe orders, and manage referrals, ensuring accurate entry into the computer system and MyChart. Troubleshoot patient flow issues, collect payments, reconcile the cash drawer, and verify RX benefits in the electronic health record. Route calls, answer inquiries, and refer patients to financial counselors for additional payment arrangements. Maintain patient charts and track referral consults per office policy.