Patient Services Representative (Spanish and English)

Job Summary

Required Qualifications

• •Spanish
• •English (written and oral)
• •Full job knowledge of systems and procedures obtained through prior work experience or education
• •1-2 years work experience in a customer service environment
• •Independent
• •Talent
• •Hybrid basis availability
• •Location in Watford
• •Supporting customers in Spain
• •Part of a wider team who speak various languages
• •Spanish speaker
• •Emotional intelligence
• •Empathy
• •Ability to provide customer support using equipment
• •Ability to provide advice and support to customers, dealers, distributors and sales personnel
• •Ability to respond to product related questions
• •Ability to deliver safe and reliable technical support
• •Ability to accurately and consistently document customer feedback and troubleshooting completed on the call
• •Ability to ensure on or above-target compliance with call quality standards
• •Ability to manage time effectively by prioritizing calls, follow-up, and administrative tasks
• •Ability to achieve team and individual Key Performance Indicators (KPI)
• •Ability to act as a liaison between sales personnel and technical staff
• •Ability to effectively lead and coach others
• •Strong attention to detail
• •Valid driver's license
• •Ability to navigate between programs to access customer data and input text during call
• •Effective multi-tasking
• •Ability to effectively lead and coach others
• •Strong attention to detail
• •Helping customers gives you energy
• •Get charged up by interacting with others

Desired Qualifications

• •Master's degree preferred
• •Bachelor's degree preferred
• •Experience with Python preferred
• •Experience with Java preferred
• •Experience with AWS or GCP preferred
• •Linux fluency preferred
• •Experience with Order to Cash preferred
• •Experience with Procure to Pay preferred
• •Experience with Supply Chain preferred
• •Experience with Customers preferred
• •Experience with Suppliers preferred
• •Experience with Risk Identification preferred
• •Experience with Business Acumen preferred
• •Experience with Time Management preferred
• •Experience with Stakeholder Management preferred
• •Experience with cross-functional teams preferred
• •Experience with difficult conversations preferred
• •Experience with coaching a struggling teammate preferred
• •Experience with customer interactions that energized you preferred
• •Experience with weekend shifts preferred
• •Experience with stated on resume or verified in screening preferred
• •Experience with values affirmation preferred
• •Experience with specific behaviors preferred
• •Experience with customer interactions preferred
• •Experience with specific actions preferred
• •Experience with past actions preferred
• •Experience with STAR-style questions preferred
• •Experience with Tell me about a time you did X preferred
• •Experience with Walk me through how you preferred
• •Experience with Describe a situation where preferred
• •Experience with Do you believe X preferred
• •Experience with Are you passionate preferred
• •Experience with If you have a smile to share preferred
• •Experience with We want amazing humans preferred
• •Experience with We value diversity preferred
• •Experience with 401k match with vesting preferred
• •Experience with Competitive salary and bonus preferred
• •Experience with Comprehensive health, dental, vision preferred
• •Experience with Generous PTO and parental leave preferred
• •Experience with We put people first preferred
• •Experience with A commitment to our employees lives at the core of our values preferred
• •Experience with We recognize their contributions preferred
• •Experience with They share in the success they help create preferred
• •Experience with We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life preferred
• •Experience with We want to make every day a better day for people living with diabetes preferred
• •Experience with Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis preferred
• •Experience with For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it preferred
• •Experience with MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it preferred
• •Experience with With a heritage rooted in technology, empathy, and a relentless pursuit of innovation, we're focused on one thing: making every day a better day for people with diabetes preferred
• •Experience with From our intelligent dosing systems that stay one step ahead to our always-on support when it's needed most, we're committed to building a connected system of care that works together and fits into everyday life, so people with diabetes can move through the day with fewer interruptions preferred
• •Experience with Fewer second guesses. And more freedom to live in the moment preferred
• •Experience with We're here to make better days possible for people with diabetes preferred
• •Experience with Joyful, messy, fully lived days. Days where things feel lighter, easier preferred
• •Experience with For more than four decades, we've been driven by this mission, delivering groundbreaking advancements in technology to help people live more fully, freely, and with greater confidence preferred
• •Experience with At MiniMed, diabetes care is personal for us preferred
• •Experience with Many of our employees have a connection to diabetes, whether they're living with it themselves or through family members and friends, and we all show up each day to help make the lives of our coworkers and loved ones easier preferred
• •Experience with Our people-first priority preferred
• •Experience with At MiniMed, we put our customers at the forefront of all we do, and that focus extends to our team as well preferred
• •Experience with We're dedicated to creating a culture of belonging and providing our people with all the career-building resources you might need preferred
• •Experience with Our life-transforming technologies preferred
• •Experience with No matter what your role at our company, you're making a difference in the lives of people with diabetes preferred
• •Experience with Our innovative inventions improve their day-to-day by helping lift the mental load and allowing diabetes to fade into the background, empowering them to live life on their own terms preferred
• •Experience with Our focus on the future preferred
• •Experience with We're chasing the dream of a world where people with diabetes can be free of that never-ending battle of balancing blood sugar preferred
• •Experience with A world where better days are the norm, not the exception preferred
• •Experience with Fresh faces and new viewpoints will help create our cutting-edge solutions and define the next generation of breakthroughs in care, so that a better day can start today preferred
• •Experience with It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law preferred
• •Experience with In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities preferred
• •Experience with For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support preferred
• •Experience with This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees preferred
• •Experience with For further information about the E-Verify program, please click here preferred
• •Experience with For updates on job applications, please go to the candidate login page and sign in to check your application status preferred