Patient Services Representative
$37,877–$55,578 year
On-site · Bowie, Maryland, United States
Job Summary
The Patient Services Representative (PSR) is responsible for inbound and outbound patient interactions, scheduling and logistics, ensuring proper registration, insurance verification, and adherence to HIPAA standards. The role includes providing financial counseling, collecting payments, and facilitating communication among patients, physicians, and staff. The PSR requires critical thinking and customer service skills, and proficiency in electronic systems and Microsoft Office. A high school diploma or GED is required, along with excellent communication abilities and interpersonal skills.
Required Qualifications
- High School Graduate or General Education Degree (GED)
- Must possess excellent verbal and written communication skills in English
- Ability to work effectively with physicians, co-workers, patients of all ages, and from diverse backgrounds
- Ability to safeguard confidential information in accordance with HIPAA regulations
Desired Qualifications
- 2+ years experience in a patient-facing healthcare function or other customer service function preferred
- Excellent verbal and written communication skills in English
- Bi-lingual a plus
- Excellent critical thinking, analytical, troubleshooting, problem resolution, and customer service skills
- Mathematical and cash management skills
- Excellent interpersonal skills
- Ability to work as an integral team member under minimal supervision
- Ability to show tolerance and sensitivity in stressful situations
- Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems
- Proficient with Microsoft Office Suite
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.