Patient Services Representative
$37,440–$66,331 year
On-siteBlackwood, New Jersey, United States
Job Summary
Schedule and complete full patient registration while verifying insurance, benefits, and referral information. Initiate pre-registration processes to ensure accurate demographic and coverage data on patient charts. Execute daily workflows including cancellations, missed visit recalls, and revenue cycle claim scrubbing. Collect funds, provide upfront financial counseling, and establish payment plans according to established guidelines. Act as a liaison to resolve patient care issues and notify parties of authorization requirements. Train other representatives and maintain HIPAA compliance throughout all interactions.
Required Qualifications
- High School Graduate or General Education Degree (GED)
- 2+ Years experience in a patient facing healthcare function or other customer service function
- Excellent verbal and written communications skills in English
- Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills
- Mathematical and cash management skills
- Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds
- Ability to work as an integral team member under minimal supervision, in a fast-paced, complex environment
- Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA regulations
- Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems
- Proficient with Microsoft Office Suite
Desired Qualifications
- Bi-Lingual
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