Patient Services Representative - Physician Office - Urology

Patient Services Representative in a physician urology office handling patient registration, demographics verification, insurance card collection, patient identification, scheduling, order transcription, financial counseling assistance, and updating medical records. Responsibilities include greeting patients, answering calls, scheduling and entering information into the system, processing admissions paperwork and insurance verification, correcting registration errors, calculating patient liabilities, collecting payments, reconciling cash, performing charge entry, coordinating referrals and follow-up appointments, assisting with MyChart/online scheduling, obtaining referrals and authorizations/pre-certifications as applicable, managing charts per policy, verifying RX benefits in the EHR, and supporting the financial counseling process. The role emphasizes strong customer service, accurate data entry, and cooperation across physician practices, with potential coverage at other locations as needed.