Patient Services Representative (Per Diem)
On-sitePlano, Texas, United States
Job Summary
Greet and check in patients with warmth and professionalism while collecting service payments and reconciling daily transactions. Manage incoming calls, route them accurately to the right teams, and guide patients through clinic policies and required forms. Verify and document insurance benefits in patient charts, log all interactions in the electronic health record, and coordinate with care teams on schedule changes and patient flow. Handle filing, scanning, and faxing to support clinic operations while upholding HIPAA regulations and maintaining strict patient confidentiality. Work per diem shifts across Dallas-area locations, including weekdays from 6:30am to 4:00pm and Saturdays from 6:00am to 12:00pm, with a minimum of three shifts per month including two Saturdays.
Required Qualifications
- High school diploma
- Minimum of 3 shifts per month
- 2 Saturdays per month
- Weekday coverage
- Holidays alongside weekday coverage
- Shifts from 6:30am to 4:00pm on weekdays
- Shifts from 6:00am to 12:00pm on Saturdays
- Professionalism in patient-facing work
- Ability to stay calm and composed under emotionally complex situations
- Ability to make patients feel heard and at ease when stressed or scared
- Proficiency with EHR systems or demonstrated ability to learn software quickly
- HIPAA regulations knowledge
- Patient confidentiality adherence
Desired Qualifications
- Healthcare or clinical front desk experience
- Bilingual in English and Spanish
- Comfort managing competing priorities in a fast-paced clinical environment
- Familiarity with insurance verification and clinic procedures
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