Patient Services Representative-Part Time-call center

Answer incoming calls promptly and courteously in a high-volume call center environment while greeting patients and visitors warmly at the front desk. Schedule appointments for new and established patients using electronic software, verify insurance eligibility, and collect copays to maintain accurate financial records. Accurately input patient demographics and insurance information into the Electronic Health Records (EHR) system, ensuring referral documentation is complete and pre-visit documents are scanned into patient charts. Check patients in and out with efficiency, monitor the daily appointment schedule, and ensure front desk areas remain organized and stocked with necessary supplies. This role combines clinical front office and call center functions at Southlake Orthopaedics, requiring the ability to multitask in a fast-paced setting.