Patient Services Representative-Moorestown
$37,440–$37,440 year
On-siteMoorestown, New Jersey, United States
Job Summary
Greet patients and guests using AIDET while managing registration functions, updating demographics, and verifying insurance information. Perform patient outreach for MyChart messages and confirmation calls, make appointments across the healthcare continuum, and collect co-pays and outstanding balances. Reconcile cash drawers daily, process precertifications and authorizations, and document reports in medical records using kiosks and tablets. Maintain working knowledge of regulatory standards and communicate effectively with multidisciplinary teams in a fast-paced environment. Requires standing and walking for two to eight hours per shift. Monday-Friday, 5am-1:30pm. Salary $18.00-$29.00.
Required Qualifications
- High School Diploma or equivalent
- Must possess excellent communication skills both verbal and written
- Must be skilled in the use of computers
- Minimum one year of recent registration or billing experience working in a medical facility
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals
- Epic experience
- NAHAM Certified Healthcare Access Associate (CHAA) certification
- Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette
- Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume
- Must be able to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift
- Must be available for Monday-Friday, 5am-1:30pm
Desired Qualifications
- Minimum one year of recent registration or billing experience working in a medical facility preferred
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred
- Epic experience preferred
- Excellent organizational, written/verbal communication and teamwork skills
- Demonstrated performance of excellent customer service skills
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