Patient Services Representative

Greet and check in patients in a friendly, courteous, and professional manner while updating and verifying patient information, insurance details, and demographics. Process copayments, collect co-insurance, and reconcile cash against daily charge reports. Complete patient registration by reviewing compliance documents, preparing visit paperwork, and creating new medical records. Monitor patient flow, adjust workflows, and notify clinical staff of pertinent changes. Schedule and confirm appointments, resolve billing disputes, and ensure the front desk area remains clean and stocked. Perform clerical tasks such as copying, scanning, and faxing. Comply with all organizational policies and procedures.