Patient Services Representative (Medical Receptionist)

Greet and assist all patients and visitors while managing front-office operations and administrative tasks. Collect and organize patient and business documents, verify insurance eligibility, and determine financial responsibility for each patient. Analyze health insurance benefits, provide billing information, and operate office medical equipment proficiently. Collaborate with practice managers and providers to ensure smooth daily clinic workflows. Maintain confidentiality and enforce HIPAA, OSHA, and CLIA waived laboratory compliance standards. Oversee quality assurance programs and patient result trackers. Support staffing needs by traveling to other Corewell Health Urgent Care locations as required.