Patient Services Representative (Medical Receptionist)

Greet and assist all patients and visitors while maintaining confidentiality during documentation collection. Analyze health insurance benefits, verify eligibility, and determine financial responsibility for each patient. Collect payment policies and billing information, then oversee compliance with quality assurance programs and CLIA waived laboratory requirements. Enforce healthcare regulatory standards including HIPAA and OSHA guidelines while performing general administrative tasks and operating medical equipment. Collaborate with practice managers and providers to ensure smooth daily operations. Travel to other Corewell Health Urgent Care locations as required for staffing support.